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A TRIAGE APPLICATION

JULY 2017

An Innovative Approach to Handling Emergencies and the Medical Triage Process

Role:

Duration:

Team:

Tools:

UX /UI Designer
UX Researcher

8 Weeks

Individual / Case Study

Sketch, Adobe XD, Adobe CC, Flowchart, InVision

We want to help acute patients communicate their injuries, needs, and status before arrival so that outpatient facilities and emergency departments can collect their data and streamline the intake process.

THE PROBLEM

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THE AUDIENCE

Primarily used by staff and patients who are visiting or working in an Emergency Department. These departments are often sensitive/high-stress environments where patient conditions, bed-turn over, and patient recovery need to be heavily monitored for effective staff operations. 

THE DESIGN CHALLENGE

How can we streamline the intake process during an emergency and monitor a patient's experience throughout their stay in the ED? 

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DISCOVERY RESEARCH

Gain knowledge of the context, technologies, and existing/similar products. Gather user data, conduct interviews and field studies. Formulate the hypothesis and ideate the possible solutions.

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EMPATHIZE-ANALYSIS

Affinity mapping for the discovery research to analyze on the user's behaviours, needs, pain points.

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EMPATHIZE-PERSONAS

Defined the problem, user goals, and needs. Use affinity diagraming to build personas and find actionable insights. 

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CREATE - INFORMATION ARCHITECTURE

Build profiles from gathered data, create site maps, content inventories, screen flows, navigation models, and scenarios. Tested and revised original hypothesis. Information architecture allows us to understand where we are as users and where the information we want is in relation to our position. 

Bouj Site Map.png

 CREATE - PAPER PROTOTYPES

Low fidelity prototype of critical process from emergency situation to arrival at ED. Used to iterate and build an interactive hi-fidelity prototype. 

Scenario 1:

Emergency

No Sign Up

Scenario 2:

Arrival at ED

Profile Created

Scenario 3:

Sign Up

No Emergency

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Untitled_Artwork.png

TEST & MEASURE

Obtain feedback and conduct usability testing with stakeholders

TEST - WIREFRAMES

Low-Fi wireframes and fully annotated diagrams for a basis to create screens. Use screens for user testing and as a reference point for functional specifications.

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THE IDEA

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I began by asking questions to help define the problem and investigate solutions:
 
How can we bridge the gap in communication between staff and patients? 
 
When information is recorded, how can we best apply it to help streamline the rescue and intake process to improve operations within an ED?

When patient's can't help themselves who can see their data and how do they gain access? 

PROTOTYPES

High Fidelity prototype showing emergency sequence and pain assessment

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HI-FI PROTOTYPES

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THE PRODUCT

DESIGN - DELIVER

Completion of UI design and deliverables including typography, symbols, font, colors, and logo/branding. 

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